Frequently Asked Questions

Please refer to the following Frequently Asked Questions that address many common enquiries.
Are your glass shelves strong enough for my equipment?

Are your glass shelves strong enough for my equipment?

All the glass components we use in our furniture are toughened safety glass conforming to British Standard BS6206A. The maximum recommended weight tolerance of our 10mm safety glass shelves is 30Kg per shelf.

Can I rearrange the shelf order in a STAX?

Can I rearrange the shelf order in a STAX Hi-Fi Stand?

Yes, it is possible to rearrange the levels in a STAX Hi-Fi Stand to any possible configuration.

Can I request different shelf heights?

Can I request different shelf heights to your standard configurations?

Yes. All our stands are available for with custom configured shelf heights. Just visit the BLOK Custom Shop for more information.

Can I add further levels to my STAX at a later date?

Can I add further levels to my STAX at a later date if I need to? 

Yes, but given that we use real wood natural veneers, there could be some variation in the wood finish between the old blocks and the new level. 
 

Can I order custom wood finishes, colours or sizes?

Can I order a STAX-Hi Stand in different wood finishes or bespoke custom colours and sizes?

Yes and no.  We no longer offer a full bespoke customisation service. However, you can order different shelf height configurations using our standard block sizes in the BLOK Custom Shop.

However, if you want a truly bespoke solution, including custom widths, depths, wood finishes, gloss finishes, paint finishes, etc, then you will need to contact our sister company Audinni. They are specialists in making a range of bespoke AV furniture from their dedicated workshop in Saffron Walden. As a guide, a bespoke STAX stand will cost approximately double the cost of a standard stand. www.audinni.com

Is your furniture self-assembly or delivered assembled?

Our Hi-Fi Stands have been designed and manufactured for simple self-assembly. The BLOK 'Form Follows Function' design philosophy means that components are modular and the assembly process is extemely intuitive. 

Although we have designed the assembly process to be straightforward, and have taken great care in compiling our assembly instructiuons, there are a number of resources to assist you in assembling your furniture. Please refer to the support centre for more help.

Do your Hi-Fi stands come with acoustic spikes?

We do not supply acoustic spikes with our Hi-fi stands, however they can be fitted. The racks are constructed with M8 threaded rods, which have floor height adjusters fitted as standard, but can be replaced with 8mm screw-on acoustic spikes.

Please note, the STAX Hi-Fi Stand is heavy, and some acoustic spikes may cause floor damage. We recommend using the supplied floor height adjusters. In sound testing, the floor height adjusters were judged to perform better [What Hi-Fi June 2010].

Which payment methods do you accept?

Which payment methods do you accept?

Online, we accept Mastercard & Visa credit cards, and most bank debit cards.

We also accept PayPal.

We can accept American Express, but we need to issue an invoice from our merchant account at PayPal.

We do accept payments by telephone for credit card & debit card. 

We can  also accept BACS bank transfers. Please contact us to discuss.

How secure are credit card payments on your website?

How secure are credit card payments on your website?

We use PayPal Website Payments Pro as our merchant payment gateway, so all credit card and debit card transactions taking place on our website are actually being processed by PayPal with their industry-leading encryption and fraud prevention tools.
 
Furthermore, our website is entirely https encrypted. You will notice the https in the address bar of your browser, along with a green padlock that states our name: "BLOK Hi-Fi Stands (Zeitwarp Limited) [GB]."
 
These are the details on our SSL certificate. SSl stands for "Secure Scokets Layer": SSL creates an encrypted connection between our web server and your web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery.
 
We do not store any credit card details on our servers.
Do you accept American Express?

Do you accept American Express?

Yes ...and no. Unfortunately, our merchant gateway provider [PayPal] will not process Amex card payments online. However,  there is a workaround in that we can issue an invoice from PayPal that can be paid by credit card, debit card American Express and even PayPal itself!

So, if you want to pay by Amex, then please contact us with your order and we will issue the invoice by email for payment. Apologies for any inconvenience.

Are your products all in stock?

All Hifi and AV furniture available to purchase on our website is in stock and ready for next day dispatch [to the UK mainland].

Occasionally an item will be listed as 'stock coming' or will only be available to buy on a pre-order basis. This will be clearly stated at the time of purchase, and delivery estimates will be indicated.

Do you sell your AV furniture internationally?

Do you sell your AV furniture internationally?

Yes, we sell the range of STAX Hi-Fi Stands across the World.

We have existing customers from Japan in the Far East, all the way to the California and the Pacific West Coast of America.

International shipping options are available from this site, however, please note that our 7 Day Quality Guarantee may not apply in some territories.

Do you guarantee your furniture?

Do you guarantee your furniture?

We guarantee all of our AV furniture against any functional manufacturing defect for 5 years under our BLOK Solid guarantee.
 
We also offer a 7 Day Quality Guarantee on our standard ranges. We believe you will be delighted with your BLOK AV Furniture, however, not everyone is comfortable ordering on the internet, so we offer a 7 day no quibble quality guarantee.

Do you supply to retailers or other trade partners?

Do you supply to retailers or other trade partners? 

Yes, we do supply trade retail partners under the BLOK Retail Partner Program. If you are interested in becoming a trade partner then please visit our trade partner portal.

Do you have a showroom?

Do you have a showroom I can visit to see and buy your furniture?

No, we no longer have a physical showroom. We are an internet business supported by a warehousing and distribution operation. Despite having a well-established reputation for both design and build quality, we understand that some customers prefer to visit a showroom. In consideration of this,  we offer a 7 Day  Quality Returns Guarantee on all our furniture so that customers can buy with confidence. Equally, we are growing a small network of retail partners who will display and supply our furniture to potential customers.

Do you have an affiliate scheme?

Do you have an affiliate scheme?

We will be launching our affiliate program early in 2016. You can pre-register for our affiliate scheme through our affiliate centre.