Product Information:

Are your glass shelves strong enough for my equipment?

All the glass components we use in our furniture are toughened safety glass, conforming to British Standard BS6206A. The maximum recommended weight tolerance of our 10 mm safety glass shelves is 40 kg per shelf.

Can I rearrange the shelf order in a STAX?

Yes, it is possible to rearrange the levels in a STAX Hi-Fi Stand to any possible configuration, with the exception of the 80 mm base block feet.

What are your finishes?

We only use real-wood natural veneers for our wood finishes and they are sprayed with a 20% sheen lacquer. We have a choice of four finishes - Gloss Black, Gloss White, Walnut or Natural Oak.

Is your furniture self-assembly or delivered assembled?

Our Hi-Fi Stands have been designed and manufactured for simple self-assembly and the assembly process is both extremely intuitive and almost self-explanatory. Although we have designed the assembly process to be straightforward, we have also compiled detailed assembly booklet, with clear step-by-step instructions. View our assembly instructions page. If you still need some assistance then please do get in touch.

Do your Hi-Fi stands come with acoustic spikes?

We do not supply acoustic spikes with our Hi-Fi stands, however they can be fitted. The racks are supplied with M5 [5 mm] screw-in floor height adjusters as standard. These can be replaced with acoustic spikes with a 5 mm fitting. Please note, the STAX Hi-Fi Stand is heavy, and some acoustic spikes may well cause floor damage. We recommend using the supplied floor height adjusters.


Payment & Security:

Which payment methods do you accept?

We accept Mastercard & Visa credit and debit cards. We also accept PayPal.

How secure are credit card payments on your website?

Our shop is run on the Shopify eCommerce platform. Shopify powers over 500,000 stores in over 150 countries. Our entire site is https encrypted under Shopify. You will notice the green padlock in your browser address bar that indicates https encryption. Shopify has its shopping cart hosted on a Level 1 PCI DSS compliant server, and all sites are secured with a 128-bit SSL certificate.


Delivery & Guarantees:

Are your products all in stock?

All Hi-Fi and AV furniture available to purchase on our website is in stock. Please take a look at our Delivery options.

Do you guarantee your furniture?

We guarantee all of our furniture against any functional manufacturing defect for 5 years. Please find more information on our Warranty page.


Showroom & Retailers:

Do you have a showroom?

No, we are an internet business supported by a warehousing and distribution operation. Despite having a well-established reputation for both design and build quality, we understand that some customers prefer to visit a showroom. In consideration of this, we offer a 14 Day Returns Guarantee on all our furniture, so that customers can buy with confidence.

Can I see or buy your stands anywhere else? For example a a Hi-Fi shop or audio website?

Yes, please find your local dealer on our Where to Buy page.

I'm a Hi-Fi Dealer or Custom Installation Professional. Will you supply me for one of my customers?

Please contact us for more information.