FAQ, BLOK HiFi Stands
All the glass components we use in our furniture are toughened safety glass conforming to British Standard BS6206A. The maximum recommended weight tolerance of our 10mm safety glass shelves is 30Kg per shelf.
Yes, it is possible to rearrange the levels in a STAX Hi-Fi Stand to any possible configuration, with the exception of the 100mm base block feet.
Yes, we can supply extra standard size levels at a later date. Please note that because we use real wood natural veneers, there could be some variation in the wood finish between the old blocks and the new level.
We only use real-wood natural veneers for our wood finishes. Our Oak finish is an American Light Oak, and our Walnut is American Black Walnut. Both finishes are sprayed with a 20% sheen lacquer. This produces a matt finish.
Yes and no. We no longer offer a full bespoke customisation service. However, you can order different shelf height configurations using our standard block sizes in the BLOK Custom Shop. However, if you want a truly bespoke solution, including custom widths, depths, wood finishes, gloss finishes, paint finishes, etc, then you will need to contact our sister company Audinni. They are specialists in making a range of bespoke AV furniture from their dedicated workshop in Saffron Walden. As a guide, a bespoke STAX stand will cost approximately double the cost of a standard stand. www.audinni.com
Our Hi-Fi Stands have been designed and manufactured for simple self-assembly and the assembly process is both extremely intuitive and almost self-explanatory. Although we have designed the assembly process to be straightforward, we have also compiled a detailed assembly booklet with clear step-by-step instructions. You can view our current assembly instructions here. If you still need some assistance then please do get in touch.
We do not supply acoustic spikes with our Hi-fi stands, however they can be fitted. The racks are supplied with M5 [5mm] screw-in floor height adjusters as standard. These can be replaced with acoustic spikes with a 5mm fitting. Please note, the STAX Hi-Fi Stand is heavy, and some acoustic spikes may well cause floor damage. We recommend using the supplied floor height adjusters. Nb: In sound testing, the floor height adjusters were judged to perform better [What Hi-Fi June 2010].
PAYMENT & SECURITY:
In our webstore, we accept Mastercard, Visa & American Express credit cards and debit cards. We also accept PayPal. We do accept payments by telephone for credit card & debit card. We can also accept BACS bank transfers. Please contact us to discuss.
Our shop is run on the Shopify eCommerce platform. Shopify powers over 100,000 stores in over 150 countries. Our entire site is https encrypted under Shopify. You will notice the green padlock in your browser address bar that indicates https encryption. Shopify has its shopping cart hosted on a Level 1 PCI DSS compliant server, and all sites are secured with a 128-bit SSL certificate.
DELIVERY & GUARANTEES
All Hifi and AV furniture available to purchase on our website is in stock and ready for next day dispatch [to the UK mainland]. Occasionally an item will be listed as 'stock coming' or will only be available to buy on a pre-order basis. This will be clearly stated at the time of purchase, and delivery estimates will be indicated.
Yes, we sell the range of STAX Hi-Fi Stands across the World. We have existing customers from Japan in the Far East, all the way to the California and the Pacific West Coast of America. International shipping options are displayed in the checkout, and can be seen here: BLOK Delivery.
We guarantee all of our AV furniture against any functional manufacturing defect for 5 years under our BLOK Solid guarantee. We also offer a 7 Day Quality Guarantee on our standard ranges. We believe you will be delighted with your BLOK AV Furniture, however, not everyone is comfortable ordering on the internet, so we offer a 7 day no quibble quality guarantee. This means that if you are in any way unhappy, just tell us in 7 days and we will refund your payment and pick up your order. This is in addition to your statutory consumer rights. You can read more about our extra guarantees here: BLOK SOLID Guarantees
SHOWROOM, RETAILERS & AFFILIATES
No, we no longer have a physical showroom. We are an internet business supported by a warehousing and distribution operation. Despite having a well-established reputation for both design and build quality, we understand that some customers prefer to visit a showroom. In consideration of this, we offer a 7 Day Quality Returns Guarantee on all our furniture so that customers can buy with confidence.
We do not supply any other retailers either in a physical shop or on the internet. We do sell through some other internet platforms such as eBay and amazon, but we control these outlets, and the pricing and service will be consistent with that from this website.
We do not offer any formal trade supply program. However, we will supply on an ad-hoc basis where a customer prefers to purchase via a Hi-Fi dealer or Installer as part of an overall package or installation. Please contact us for more details.
At the moment we do not, however we will be launching our affiliate program in Autumn 2017.