Terms & Conditions

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Terms & Conditions
 

General:
 
•BLOK Hi-Fi Stands is trading name of Zeitwarp Limited.
•BLOK Hi-Fi Stands operates the BLOK Hi-Fi Stands website at www.blokdirect.com
•Zeitwarp Limited is ​registered in England and Wales​ under​ company number ​09018704.
•Our registered office is ​1st Floor, 314 Regent's Park Road, Finchley, London N3 2LT
•Our VAT Reg No GB 215768254
 

Stock:
 
•All products available to purchase are in stock.
•However, while we make every effort to ensure that product stock availability is reported accurately, we cannot guarantee that a product is in stock.
•We will however inform you as soon as possible if an ordered product is not in stock. We will offer you a full refund at that time, or advise you a best estimate of when stock will be available.​
 
 
Product Images:
 
•​We have made every effort to portray product images accurately.
•​However, please be aware that the settings for an individual screen or monitor may represent a product colour differently to another screen or monitor. Equally, any screen image representations may differ from the actual colour of the product.​
•​Dimensions and measurements ​have been listed based on the design drawings for the products. While every effort is made to ensure the accuracy of these measurements during manufacturing, there may be small variations in the final product.
 

Order Confirmation:
 
•​All product orders will be confirmed by an order confirmation email. ​
•Order confirmation is to be treated as an “invitation to treat”.
•Order acceptance is only ​confirmed by the issuing of a sales & VAT invoice by email.
•A delivery email will also be issued. To read more about our delivery policies, please click here.
 

Pric​ing, VAT & International Orders:
 
•Prices are as ​displayed on the website​. These prices include UK VAT ​at the current rate for customers based within the EU.
•We reserve the right to alter prices, and to de-list or discontinue a product at any time.​
•We reserve the right to cancel an​ ​order​ ​should we discover that ​either ​a​n incorrect price has been displayed, or any pricing ​error has occurred.
•​If you are ordering as a non-UK VAT registered B2B customer from within the EU, then please advise us directly prior to ordering. We cannot adjust pricing for VAT without this notification.​
•Prices for non-EU customers cannot be discounted by the value of the current rate of VAT. Nor will any refunds be issued against the value of UK VAT. These orders will be fulfilled at a 0% [Zero] rate of VAT and a commercial invoice will be supplied that details this.  The reason for this is that we heavily subsidise the shipping costs to non-EU destinations, taking into account the UK VAT element of our EU pricing. 
•Please note that non-EU international destinations will charge a customs clearance and/or import duty fee. In some destinations we include this within the sale price. Please check the shipping options on our delivery page for your destination.
 

Payment:
 
•You can pay for your order online or by telephoning us on 01799 615068
•Our office hours are 9.30am-5.30pm Mon-Fri. [All times are UK]
•Orders can also be accepted for payment by BACS.
•​Our online payment systems currently accept MasterCard, Visa, Visa Debit, American Express and Paypal
 

Credit/Debit Card Policy:
 
The term "credit/debit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit/debit card was issued by the bank or financial institution that appears on the credit/debit card. When you complete an online purchase from BLOK Hi-Fi Stands using a credit/debit card for payment, you agree to the following terms and conditions:
•You are the credit/debit card holder, and you are authorized to use your credit/debit card for the online purchase.
•Should you have a problem with your purchase, you will contact BLOK Hi-Fi Stands to allow us to resolve the problem before contacting either the financial institution that issued the credit/debit card or the credit/debit card company itself.
•To threaten a chargeback to alter purchase price after an order is placed is extortion; it is a criminal offence. Fraudulent use of credit/debit cards will be investigated and reported to the police forces, your local bank, our billing and / or merchant service provider and any other applicable authorities. We will prosecute to the full extent of the law.
•We perform information verifications for every credit/debit card purchase. Orders that contain an unverified address and /or any other unverified information will require us to contact the actual owner of the credit/debit card by phone. These phone numbers may be obtained from sources other than the order itself.
•An unauthorised credit/debit card charge back after an order has been placed is chargeback abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the chargeback with all the information regarding the transaction we would have at our disposal and, as required, file a report with the applicable authorities and the credit/debit card company.
•We accept only the credit/debit cards mentioned on the product ordering screens as the payment options for your purchase. All prices are in British Pounds (£) (GBP) and stated on your invoice in British Pounds unless otherwise noted.
•All credit/debit card charges will be settled in British Pounds at the time of purchase, and in case your account is in different currency you will be charged according to the exchange rate of your financial institution at the time of the purchase.
•Further, you agree and acknowledge that you shall be solely responsible for and shall bear (and/or immediately reimburse) BLOK Hi-Fi Stands for any chargeback fees issued to BLOK Hi-Fi Stands by or from any credit/debit card company, merchant service or other source of payment that is initiated at your or the credit/debit card holders request.
•Stated another way, should you the credit/debit card holder request a refund or chargeback from any credit/debit card company, merchant service or other source of payment on the purchase of BLOK Hi-Fi Stands products and/or services and should said card company, merchant or other source thereafter impose any fee or amount to BLOK Hi-Fi Stands because of this request or as a result, you the credit/debit card holder shall reimburse  for the refund amount plus the said chargeback fee or amount plus any of our losses and / or expenses.
•By purchasing any products and/or services from BLOK Hi-Fi Stands, you the credit/debit card holder expressly authorize Hi Fi Racks Ltd to direct a payment/charge to be made to the credit/debit card account (the same being the credit/debit card account used in the initial purchase of said products and / or services) or in the amount of the said refund and chargeback fee (or amount charged to BLOK Hi-Fi Stands for such refund) plus our losses and expenses spoken of herein.
•All goods remain the property of BLOK Hi-Fi Stands until paid for in full.
 

Returns​ Policy​:
 
•In the event that goods are faulty or damaged on delivery, please contact ​BLOK Support on 01799 615068 or ​support@blokdirect.com and w​e will arrange an exchange.​
•Please inspect goods carefully prior to opening the packaging. If the exterior packaging shows signs of damage, then please refuse delivery on this basis. We do not send out damaged packaging. Customers will be responsible for the cost of returning goods if they have accepted delivery for products in clearly damaged packaging.​
•We operate a 7 Day no quibble quality guarantee.​ ​If you are unhappy with a product for any reason, send it back to us together with the original packaging and provided they are in a saleable condition we'll provide a full refund​. However, you​ must notify us in writing (email or post) within 7 days from delivery.​ If using email, then receipt of your notification will only be confirmed by issuing our systems issuing an notification of receipt email response.​
•Please note that ​products that have been assembled, ​​custom or bespoke orders, and personalised items can only be returned or exchanged if faulty.
•​We offer a five year functional defect and manufacturing guarantee. You can read more about this guarantee here. This guarantee is conditional upon your following the maintenance guidelines for all products.​
•​In the event of a return, we will arrange the pick-up of your product.​ Please do not arrange or pay for postage yourself. We will not reimburse you any postage costs if you arrange or pay postage yourself for a returned product.​
•Returns and exchanges will be processed as soon as possible after arrival. Any refunds will be issued to the card​ or other payment method​ used during purchase.
•Any refund due will be processed within a maximum of 30 days from the date of cancellation of an order.
•Due to the cost of International Shipping, we do not offer a free refund service on these shipping costs. 
 

Copyright:
 
•All product designs are copyright of Zeitwarp Limited​​
•​This website and its content is copyright of Zeitwarp Limited.
•Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ​Zeitwarp Limited.​
•Where we expressly offer the functionality to share and or publish our content on social media platforms using the facilities and links provided on this website, you are permitted to do so.​
•​You may not use, replicate or distribute any of our content on social media outside of this functionality. Nor can you share and/or publish content that we have not made available for this purpose.
•You may not, except with our express written permission, distribute commercially or commercially exploit the content on this website.
•Sanctioned trade customers will be allowed to replicate permitted content provided that the source and copyright of the content is acknowledged.​
 

Liability disclaimer:
 
•​Our ​total liability for any claim howsoever shall not exceed the price of the goods supplied by​ BLOK Hi-Fi Stands​ to the customer.
•​BLOK Hi-Fi Stands ​shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon ​BLOK Hi-Fi Stands ​by statute.
•​BLOK Hi-Fi Stands cannot accept any liability for a failure to comply with instructions specifically stated on th​is​ ​w​​​ebsite or in ​either physical or digital assembly and maintenance instructions​.
•​BLOK Hi-Fi Stands does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct.
•By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement.
•When you place an order to purchase a product from ​BLOK Hi-Fi Stands your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.​
 

Website​ disclaimer:
 
BLOK Hi-Fi Stands endeavours to check the accuracy of the information on this site. However, BLOK Hi-Fi Stands does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.​
•In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
•Every effort is made to keep the website up and running smoothly. However, BLOK Hi-Fi Stands takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
•Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed
•​BLOK Hi-Fi Stands ​shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
•​BLOK Hi-Fi Stands shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.​
 

Security:
 
•​We do not hold your credit card details on our server.
•All payment processing takes place on the servers of third party payment processing service providers. These companies are responsible for maintaining a secure website for payment processing. They are also responsible for complying with regulatory standards in payment processing including but not restricted to SSL, 3D Secure and PCI/DSS Compliance.
•Our current payment processing partners are First Data and PayPal.
•We do hold your order details on our server. This information includes your name, address. telephone number and email address.
•If you contact us, we will store your name, email address and telephone number on our server.
•We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.​
 

Privacy Policy:
 
This privacy policy sets out how BLOK Hi-Fi Stands uses and protects any information that you provide when you use this website.
 
•BLOK Hi-Fi Stands is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
•BLOK Hi-Fi Stands may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
•Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction.
•These contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.
 
We may collect the following information:
•name
•contact information including email address
•other information relevant to customer surveys and/or offers
 
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•Internal record keeping.
•We may use the information to improve our products and services.
•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
•We may use the information to customise the website according to your interests.​
 

Cookies:​
 
•​A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use cookies on our website to track any current and/or previous visits to show you those products that you have viewed before, and to maintain any products you have placed in your shopping basket.
 

Jurisdiction:
 
•This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
 

BLOK Hi-Fi Stands
SOUND Furniture​